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Tech Help & Bugs

15 Topics 51 Posts

Something not working? Let us know here.

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  • Lizzy U.L

    Something not working quite right? 🔧

    Pinned Locked
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    Lizzy U.L
    Use this space if you need technical help or think you’ve found a bug in flip*. When reporting an issue, please include whatever information you can: What you were trying to do What happened What you expected to happen What device you were using Whether you were using the app or web version Whether the problem happens every time Any steps that might help us recreate it Screenshots or screen recordings are extremely helpful where possible, but please check that they don’t contain personal or sensitive information before posting. Don’t worry if you’re unsure whether something is actually a bug. Tell us what happened and we’ll help figure it out. Thank you for helping us squash bugs and improve the experience for everyone.
  • Roger RR

    2nd use of a Custom card

    resolved
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    0 Votes
    4 Posts
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    Roger RR
    Hi there I created a new custom card called Travel. I used it once it worked fine. The second time I tried to select it it wouldn’t save in my plan and then the plan dropped out. This happened today on my iPhone on 4G with two bars.
  • Roger RR

    Bush sounds to keep working when I use other part of app

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    Roger RR
    Hi there I’d like the sanctuary bush. Sounds to keep playing when I’m tapping around on other parts of the app at the moment. If I hit the bird sounds it’ll keep playing if I’m minimise the app and go somewhere else on the phone but if I want to punch onto scoring or plan or another tab on the app it stops playing. I’d like to have it use it most days.
  • Roger RR

    Slow loading on my wife and 4g

    in progress
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    0 Votes
    6 Posts
    9 Views
    Roger RR
    The notification screen is slow loading on both 4G and my Wi-Fi at home. First time I clicked on it. It worked and then second time I clicked on the notification bell. It froze.
  • Roger RR

    This topic is deleted!

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  • Roger RR

    Scoring glitch

    resolved
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    0 Votes
    11 Posts
    32 Views
    Roger RR
    Hey there Lizzie I just did another score. I hit score now but it doesn’t show up in the Bar chart or the line chart. I changed my numbers as well so that it wasn’t just 31 again for the high. See screenshots below I tried it twice
  • Roger RR

    UX feedback box breathing

    simmering
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    Roger RR
    Hey there Lizzie — loving the box breathing — but I find it confusing when Helen asks me to find a square and look at it — shouldn’t she just say follow the square on the screen ? I am very literal and what if you can see a square? Roger
  • Roger RR

    Throttling

    resolved
    3
    0 Votes
    3 Posts
    6 Views
    Roger RR
    Hey there it’s now a 10 second issue? Restricts me from posting too much too quickly
  • Roger RR

    UX feedback score now

    simmering
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    Roger RR
    Hiya UX feedback — I always have to look and pause and find the score now button — it’s probably a template thing. If so in the prod version it would help me if you made it bigger and a colour or have it higher -
  • S

    Phone keypad stays on top

    resolved
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    S
    I can't scroll to the bottom of this posting screen because my phone key pad stays on top. Also the first line of text as I'm typing is up high under the blurred part of the screen. I have a screenshot I'll try and share
  • S

    Plan setup save issue

    resolved
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    0 Votes
    4 Posts
    8 Views
    S
    Playing with setting up a plan. If I leave without saving, both the confirm and cancel buttons on the warning pop up clear the plan.
  • Roger RR

    Finished topic button. The screen hangs for like 5-10 seconds

    needs info
    6
    0 Votes
    6 Posts
    13 Views
    Roger RR
    Hey Lizzie, I’m not sure if it’s a beta thing. I’m on three bars here on 4G network but when I hit the finish topic button that hangs for a long time for going back to the learn Page.
  • Roger RR

    Too many time zones hard to change notification

    needs info
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    Roger RR
    Hi there Lizzie I found this hard to use. I was trying to change my notification back to 7 am but actually after three or four goes I just couldn’t find it.
  • Roger RR

    3 post limit for new users…

    resolved
    3
    1 Votes
    3 Posts
    15 Views
    Roger RR
    Hi Lizzie, I got this pop-up when I tried to submit another bug report it wants to limit me because I’m a new user? Says I gotta wait three minutes before I can post again for some reason.
  • Roger RR

    This topic is deleted!

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